So you have an excellent product or service. You know how to
sell it and increase sales by traditional methods -
word-of-mouth & direct mail to name two. Now which
of following is you:-
- You know that you should be using the internet to grow your
business but you are not sure how. You know that if you don’t
your competitors are going to get an upper hand. Or …
- You are convinced that the internet is total waste of time as
it has already burnt a whole in your budget and wasted a lot of
your time. Your internet presence is an embarrassment to your
company and detracts rather than adds to the value of your
products or services. You want to get rid of it but you know you
can’t. You don’t know what to do. Or…
- You have a web site that attracts potential customers that you
would not otherwise had access to, a good proportion of them
become your customers and repeatedly buy from you. You measure
results & know how effective your marketing budget is and you
are able to confidently spend more on marketing that works.
If the third description fits you - Congratulations. You will
Knock Out The Competition With A Web site To Die For! If its one
of the first two descriptions that fit then you need to do
something about it.
Web site Objectives
Your web site is just one tool in the toolbox of your company
that is used to market & sell your product & services. That is,
a web site MUST sell. All sales & marketing
processes have two simple steps and web sites are no different.
For web sites those two steps are:-
- Visitors from your target audience arriving at your web site,
i.e. a steady stream of qualified leads.
- Conversion of your visitors into customers - and the web site
may only be part of that process.
Miss out either of the above and your web site is ineffective.
Everything else revolves around these two objectives. Converting
interest into action is the only way you turn
a marketing budget into real sales.
Business not Technology
Too often, you will hear web companies preach to you about
virtues of each of these areas but as a business owner what you
need to know which of these areas should receive your attention
and budget to achieve your business objective of getting
qualified prospects and converting them into customers. There
are no hard and fast rules but one component outweighs all
others. And that is content. Good content will have the most
effect on both the search engines and you human visitors.
Content is King
Copy writing, is probably the most important item on your web
site. It is said that Content is King and it is absolutely true.
Why, you have to ask, do so many companies, pay thousands to
develop a web site with smart flash animations and graphics and
then write the content themselves then? It can only be that they
have not grasped the importance of the words on their web site.
After all it’s the words that people read, it’s the words that
call people to action, it’s the words that sell. The rest helps,
but a site with poor words is as bad as a site with no words and
that is just unheard of.
There is a plethora of “top ten’s” about building a good web
site and there are two themes that run through them all and one
of them is that Content is King.
Search Engine Optimization Experts may well be able to rewrite
parts of your web site to appear attractive to the search
engines, appear on the first page of Goggle and get you more
visitors. But the resultant text & layout is so unfriendly to
the human reader that they are immediately turned off and hit
the back button. Content is a double-edged sword because it is
used by the search engines to provide search results and the
very same content must compel the human visitor in to
action.
Let Your Prospects Get To Know You (Build a Relationship)
Earlier I mentioned that two themes run through web site “top
ten’s”. The second theme is to develop a long-term relationship
with your potential customer. The web is an inherently
distrustful medium and you have got to instill confidence into
your potential customer that you are a real personable
organization worth doing business with. None of this is rocket
science but it is so often not done. Some ways of doing
it are :-
- Testimonials from previous clients
- Independent Product or Service Reviews
- Awards
- Case studies
- Worthwhile original content
Once the initial confidence is built up you can focus on
building a long-term relationship with your new prospect. Again
there are many ways to do this where the aim is keep in constant
contact with your prospect. Easy and growing in popularity are
:-
- Regular Electronic Newsletters
- Free Reports
- Free mini-Courses
Once produced they cost nothing to keep sending to your
prospects and the technology is in place to allow you to do this
with minimal time involvement from yourself.
Foundations
A web site is too often seen as a product, something delivered
at a point in time. It is true that there is a point in time
when the web site goes live but this is very short- sighted to
see it this way. And you can be sure you will never wipe out the
competition this way. Beating the competition is a long-term
strategy . It takes time and it takes a process that starts way
before any discussion about the technology takes place.
Conclusion
You need someone to understand your business, take you through
a proven process, talk business not technology and then develop
a solution to match. Your business needs to attract the
attention of its target market (niche) and then convert them to
customers. How do you do that? Be personal, develop a
relationship, show them you are real and can be trusted and are
worth getting to know. Time is precious and your audience is
thinking “Are you worth giving up my time for?”.
Once done, its just a matter of time before they buy. If they
are the right audience then time is the only variable.
So the word web site is insufficient. The phrase Internet
Marketing Solution is much better. Don’t buy a web site it will
cost you. Invest in an Internet Marketing Solution it will
reward you. After all, that is your objective to market your
product & services on the internet. And you want a solution that
provides everything - the core web site
design & development, good graphics, copy writing, search
engine optimisation, pay- per-click, and Email marketing.
© Rugged Rhino 2005